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  • Unverified
  • Location:New Delhi, India
  • Year of Establishment:2002
  • Business Type:Business Services
  • Main Products:Qualitative Support Services, Quantitative Support Services
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Mystery Shopping Research Services

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The shopping research service offered by us finds application in closely examining the operation & characteristics of: • Customer service offices • Shops • Depots

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The shopping research service offered by us finds application in closely examining the operation & characteristics of:

•Customer service offices

•Shops

•Depots

Some of the points based on which the research is conducted include:

•Speed of service

•Competence

•Waiting time

•Quality of service

Process:

•The trained interviewers collect information/observe happenings in a shopping or service being offered

•Based on the information gathered they complete a questionnaireService

Advantage:

•The ‘observed’ persons are not aware of research so the results are not subject to distortions.

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