Information We Collect – Personal Information

We may collect personal information such as your name, email address, phone number, billing information, and other details necessary for account creation, service engagement, and communication. We collect the following categories of personal information:

• Account Information: Full name, email address, phone number, business name, registration details, and tax identification numbers, billing and shipping addresses, profile photographs, and business logos, professional credentials, and certifications.
• Identity Verification: Government-issued identification documents, business licenses and permits, bank account information for payment processing, digital signatures and biometric data (where legally permissible).
• Transaction Information: Purchase and sales history, payment method details (stored securely by our payment processors), shipping and delivery information, communication records related to transactions, dispute and resolution history.

Additional Verification and Compliance Data

We reserve the right to collect any additional information reasonably necessary to verify user identity, ensure compliance with applicable laws and regulations, prevent fraud, maintain platform security, or support platform integrity and safety. Such additional information may include enhanced identity documentation, business verification records, financial information for compliance purposes, or supplementary biometric data for authentication purposes. You acknowledge that refusal to provide requested information may result in account restrictions, service limitations, suspension, or denial of certain platform features at our sole discretion.

Biometric Data Consent and Retention

For users who provide biometric information for identity verification purposes, you consent to our collection, processing, and retention of such biometric data for the duration necessary to fulfil verification and security purposes. While you may request deletion of your biometric data, such deletion may result in account closure and inability to access platform services that require biometric verification. We will retain biometric data in accordance with applicable legal requirements and our legitimate business needs for fraud prevention and security purposes and will securely delete such data upon account closure unless retention is required by law or for ongoing legal compliance.

Sensitive Data Consent Procedures

We obtain and record explicit, informed, and revocable consent before collecting or processing any sensitive personal data, including biometric identifiers, payment information, health data, and other information classified as sensitive under applicable privacy laws. Consent is documented digitally with timestamps and stored securely as part of our compliance records. We provide clear information about the purpose, processing activities, and retention periods for sensitive data before obtaining consent.

Consent Withdrawal and Consequences

You may withdraw consent for sensitive data processing at any time through your account settings, by contacting support@Pepagora.com, or through other methods specified at the time of consent. Consent withdrawal will be processed within 30 days, though refusal or withdrawal of consent for sensitive data may limit your access to platform features, prevent completion of verification processes, or require account closure where such data is essential for service delivery. We will clearly explain any service limitations before processing withdrawal requests.

Consent Records and Verification

We maintain detailed records of all consent interactions, including the date, time, method of consent, information provided to users, and any subsequent modifications or withdrawals. These records are available for your review upon request and are maintained for audit and compliance purposes in accordance with applicable legal requirements.

Usage Data

During your interaction with our platform, we automatically collect usage data including your IP address, browser type, operating system, pages visited, time spent on the platform, click patterns, search behavior, feature utilization, session data, and other analytical information to improve functionality, enhance user experience, ensure platform security, and support our legitimate business operations. We may collect, retain, analyze, aggregate, and anonymize such usage data for commercial purposes, analytical research, product development, security monitoring, and business intelligence without requiring additional consent beyond your acceptance of this Privacy Policy.

We may create anonymized, aggregated, or de-identified datasets from usage data that cannot reasonably be used to identify individual users. Such anonymized data becomes our proprietary business asset and may be used, shared, or commercialized for industry research, benchmarking, product development, or other legitimate business purposes without restriction. You acknowledge that once data is properly anonymized in accordance with applicable privacy standards, you have no rights, title, or interest in such anonymized datasets or any analytical derivatives, insights, or commercial products generated therefrom.

Usage data is retained for analytical and security purposes in accordance with our data retention policies and applicable legal requirements. While you may request access to your personal data under applicable privacy laws, Pepagora is not obligated to provide access to proprietary analytical models, aggregated datasets, business intelligence reports, or anonymized data derivatives that do not contain your identifiable personal information.

We collect the following categories of Technical and Usage Data

• Automatically Collected Information: IP address, device identifiers, and browser fingerprints Browser type, version, and operating system Pages visited, time spent on each page, and navigation patterns Search queries and filter preferences Referral sources and exit pages Date and time of platform access Geographic location data (with your consent)
• Performance Data: Platform response times and error logs Feature usage analytics and click-through rates A/B testing results and user preferences Customer support interaction records

Cookies

Our platform uses cookies and similar tracking technologies including web beacons, pixels, local storage, and session identifiers to enhance your experience, analyse platform usage, provide personalized content, deliver targeted advertising, ensure platform security, and monitor web traffic patterns. By continuing to use the platform after receiving cookie notice, you consent to our use of essential cookies required for platform functionality and agree to our cookie practices as described in this policy.

You can manage your cookie preferences through our cookie consent banner, your account settings, and your browser configuration options. Essential cookies necessary for platform functionality cannot be disabled while using our services, but you may control non-essential cookies including analytics and marketing cookies through the provided preference controls. You acknowledge that disabling certain cookies may limit access to platform features, affect functionality, or degrade your user experience, and Pepagora shall not be liable for any service limitations resulting from your cookie preference choices.

We use the following types of cookies and similar technologies:

• Essential Cookies: Session management and authentication tokens, security and fraud prevention measures, platform functionality and user preferences.
• Analytics Cookies: Google Analytics, Adobe Analytics, or similar services, heat mapping and user behaviour analysis, performance monitoring and optimization.
• Marketing Cookies: Personalized advertising and retargeting, social media integration and sharing, email campaign tracking and effectiveness.
• Communication Data Email correspondence and platform messages Customer support tickets and resolution records Survey responses and feedback submissions Marketing communication preferences Video call recordings (with explicit consent)

Third-Party Cookies: Some cookies are placed by third-party service providers including analytics platforms, advertising networks, and social media plugins, which are governed by their respective privacy policies and cookie practices.

Wider Coverage and Cross-Device Tracking: We may use cross-device tracking technologies, browser fingerprinting, and similar identification methods to provide consistent user experience across devices and platforms. We may also integrate with advertising networks and data partners to enhance our understanding of user preferences and deliver more relevant content and advertisements, subject to applicable privacy laws and your consent preferences where required.

How We Use Your Information

Service Delivery: We use your personal data to provide the services you have requested, such as subscription management, troubleshooting issues, and responding to inquiries.

• Account Management: Creating, maintaining, and securing user accounts
• Transaction Facilitation: Processing orders, payments, and delivery coordination
• Customer Support: Responding to inquiries, resolving disputes, and providing technical assistance
• Platform Security: Fraud detection, prevention, and security monitoring
• Service Improvement: Feature development, bug fixes, and performance optimization

Platform Improvement: Usage data helps us analyse user behaviour, optimise platform performance, and develop new features tailored to your needs.

• Usage Analytics
• Market Research
• Performance Monitoring
• Competitive Analysis

Communication: We may use your contact information to send you updates, promotional material, or important notifications regarding your account or our services.

• Transactional Communications
• Marketing Communications
• Educational Content
• Community Building

Legal Compliance: We may process your information to comply with applicable laws or respond to legal processes and governmental requests.

• Regulatory Reporting: Compliance with financial, tax, and trade regulations
• Legal Processes: Responding to subpoenas, court orders, and law enforcement requests
• Audit and Compliance: Internal and external audits for regulatory compliance
• Risk Management: Anti-money laundering (AML) and know your customer (KYC) procedures

Data Sharing and Disclosure

Pepagora may share personal data, product details, user website details, and other business information with:

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, cloud computing providers, or analytics tools. These providers are obligated to maintain the confidentiality of your data.

• Payment Processors: Stripe, PayPal, or other PCI-compliant payment gateways, banking institutions for wire transfers and ACH processing, currency conversion and international payment services.
• Cloud Infrastructure Providers: Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform, content delivery networks (CDNs) for improved performance, database hosting and backup services.
• Analytics and Marketing Services: Google Analytics, Mixpanel, or similar analytics platforms, email marketing services (Mailchimp, SendGrid, etc.), customer relationship management (CRM) systems.
• Business Operations: Customer support platforms (Zendesk, Intercom, etc.), identity verification services (Jumio, Onfido, etc.), logistics and shipping partners.

Cross-Border Transfers

By creating an account, Users consent to cross-border data transfers to countries where Pepagora, its affiliates, and service providers operate, subject to appropriate safeguards including Standard Contractual Clauses, adequacy decisions, or other lawful transfer mechanisms as required by applicable privacy laws. Users retain the right to object to transfers that lack adequate protection, though such objection may limit platform functionality.

Legal Requirements

We may disclose your data if required by law, legal processes, or to prevent fraud, security breaches, or imminent harm. We may disclose your information when required by:

• Court orders, subpoenas, or legal processes
• Government agencies for regulatory compliance
• Law enforcement for criminal investigations
• Fraud prevention and security threat mitigation
• Protection of our rights, property, or safety

Business Transfers

In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity subject to the same privacy commitments.

User-Initiated Sharing

With your explicit consent, we may share your information:

• With other platform users for transaction purposes
• Through API integrations with third-party applications
• In public reviews, testimonials, or case studies
• Through social media integration features

Your Rights

Access and Correction

You have the right to access, review, and correct any personal information we hold about you, subject to identity verification requirements and applicable legal limitations. To exercise these rights, you may submit requests through your account settings or by contacting our support team at support@Pepagora.com. We will respond to verified requests within the timeframes required by applicable law, typically within 30 days for most jurisdictions.

All data access and correction requests are subject to identity verification procedures to protect against unauthorized access and fraud. We may deny or limit requests where we have a lawful basis to continue processing the information, including but not limited to legal obligations for data retention, ongoing investigations, contractual requirements, or legitimate business interests such as fraud prevention and platform security. We may also be unable to provide access to information that contains trade secrets, proprietary algorithms, or data that could compromise the security or integrity of our systems or other users' privacy.

To protect your privacy and security, we require reasonable verification of your identity before processing data access requests, which may include providing government-issued identification or responding to verification questions. For complex requests or large volumes of data, we may extend our response time by an additional 30 days with appropriate notice. We will provide clear explanations for any limitations or denials of your requests and inform you of your right to appeal or file complaints with relevant data protection authorities where applicable.

Right to Access

• Request a copy of all personal data we hold about you
• Receive information about how your data is processed
• Obtain details about data sharing and retention periods

Data Portability

You may request your personal data in a machine-readable format for transfer to another service provider. We will provide data exports within 30 days of verified requests. Portability applies to data you provided to us, but excludes platform analytics, proprietary algorithms, and data involving other users' information. Large data sets may be delivered in multiple files or secure download links.

Correction and Update Rights

• Right to Rectification: Correct inaccurate or incomplete personal information
• Update your account details and preferences
• Modify marketing communication preferences

Data Deletion

• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention requirements and legitimate business needs. Permanent deletion may take up to 90 days to complete.
• Right to Restrict Processing: Limit how we process your data while disputes are resolved, temporarily suspend data processing for specific purposes, maintain data but cease active processing.

Opt-Out

You can opt-out of receiving promotional communications by following the instructions provided in our correspondence.

Objection and Consent Rights

• Right to Object: Object to processing based on legitimate interests, opt-out of direct marketing communications, withdraw consent for non-essential processing.
• Consent Management: Withdraw previously given consent at any time, with granular control over different types of data processing.
• Marketing Communications: Opt-out of promotional emails, SMS, and push notifications; customize frequency and content preferences.

You may opt-out of promotional emails, SMS, and push notifications through unsubscribe links, account settings, or by contacting support@Pepagora.com. You have the right to object to data processing based on legitimate interests, withdraw consent for non-essential processing, and customize communication frequency and content preferences through your account dashboard.

You may withdraw previously given consent at any time, though withdrawal does not affect the lawfulness of processing before withdrawal. We process opt-out requests within 10 business days for marketing communications and within 30 days for other data processing objections. During this processing period, you may receive limited residual communications due to systems processing time, but we will make reasonable efforts to minimize such occurrences.

Cookie Control

You can disable or limit the use of cookies through your browser settings, although this may affect your experience on the platform.

Cookie and Tracking Controls:

• Manage cookie preferences through our cookie banner
• Disable non-essential cookies through browser settings
• Opt-out of targeted advertising through industry tools

Data Security

We employ robust security measures, including encryption, firewalls, and secure servers, to protect your data against unauthorised access, alteration, or destruction. Despite these efforts, no system can guarantee absolute security.

Technical Safeguards

• Encryption: End-to-end encryption for sensitive data transmission, AES-256 encryption for data at rest, SSL/TLS certificates for secure connections, regular encryption key rotation and management.
• Access Controls: Multi-factor authentication for all admin accounts, role-based access control (RBAC) systems, regular access reviews and privilege audits, secure API authentication and authorization.
• Infrastructure Security: SOC 2 Type II compliant data centers, regular penetration testing and vulnerability assessments, intrusion detection and prevention systems, automated security monitoring and alerting.

Organizational Safeguards

• Personnel Security: Background checks for employees with data access, regular security training and awareness programs, confidentiality agreements and data handling policies, incident response training and procedures.
• Governance and Compliance: Privacy by design principles in system development, regular privacy impact assessments, compliance with GDPR, CCPA, and other privacy regulations, third-party security audits and certifications.

Incident Response

• Data Breach Procedures: Immediate containment and investigation protocols, notification to affected users within 72 hours, regulatory reporting as required by applicable laws, remediation measures and prevention strategies.

Cross-Border Data Transfers

Transfer Mechanisms

When transferring personal data internationally, we use:

• Standard Contractual Clauses (SCCs) approved by relevant authorities
• Adequacy Decisions for countries with equivalent privacy protections
• Binding Corporate Rules (BCRs) for intra-group transfers
• Certified Transfer Mechanisms under applicable privacy frameworks

Specific Transfer Scenarios

Data Processing Locations: Primary data centers: Singapore

User Rights for International Transfers

• Right to information about transfer mechanisms
• Right to object to transfers to specific countries
• Right to additional safeguards for sensitive data

Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal and regulatory requirements. The category specific retention policy is provided as under.

Account Information:

• Active accounts: Duration of account plus 2 years
• Closed accounts: 7 years from closure date
• Identity verification documents: 7 years from verification

Transaction Data:

• Purchase and sales records: 7 years from transaction date
• Payment information: 5 years from payment date
• Communication records: 3 years from last communication

Technical Data:

• Server logs: 1 year from collection
• Analytics data: 2 years from collection
• Cookie data: 1 year from last activity

Retention Criteria

We determine retention periods based on:

• Legal and regulatory requirements
• Legitimate business needs and interests
• User relationship duration and engagement
• Data sensitivity and privacy risks

Notwithstanding standard retention periods, we may retain personal data for extended periods when necessary for legal compliance, including ongoing litigation, regulatory investigations, audit requirements, or disputes involving your account or platform activities. Such extended retention will be limited to data directly relevant to the legal matter and will be subject to appropriate security measures. We will resume normal deletion schedules upon resolution of legal proceedings unless ongoing legal obligations require continued retention.

We may retain certain data beyond standard periods when necessary to protect against fraud, maintain platform security, enforce our terms of service, or comply with regulatory examinations, provided such retention is proportionate and limited to the specific business need. Users will be notified when their data is subject to extended retention where legally required and practically feasible.

Children's Privacy Protection

Our platform is not intended for use by individuals under the age of 18 or the age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal information from children under the applicable age of consent. If we become aware that a user is under the required age, we will promptly delete their account and associated personal data in accordance with applicable law.

Users are required to provide accurate age information during registration. If we discover that a user has misrepresented their age or provided false documentation, we will immediately suspend the account and initiate data deletion procedures as required by children's privacy laws. However, we may temporarily retain minimal data necessary for legal compliance, safety investigations, or to prevent re-registration by the same individual using false information, subject to applicable legal requirements and parental notification obligations where required.

If we inadvertently collect information from a child, parents or guardians may contact us to request access to, correction of, or deletion of their child's information. We will verify parental identity before processing such requests and will comply with applicable children's privacy laws including COPPA, GDPR provisions for children, and relevant local regulations.

Exercising Your Rights

Contact Information

Data Protection Officer (DPO):

• Email: privacy@Pepagora.com
• Response time: Within 30 days of request

Privacy Requests:

• Email: privacy@Pepagora.com
• Verification requirements for identity protection
• Status tracking for submitted requests
• Appeal process for denied requests

Request Processing

Verification Procedures:

• Identity verification requirements to prevent fraud
• Additional verification for sensitive requests
• Third-party verification services where necessary
• Alternative verification methods for accessibility

Response Timelines:

• Acknowledgment within 5 business days
• Completion within 30 days (extendable to 60 days for complex requests)
• Regular status updates for delayed requests
• Explanation of any delays or complications

Consequences of Exercising Privacy Rights

You acknowledge that exercising certain privacy rights, such as data deletion, consent withdrawal, or processing objections, may limit your access to platform features, affect service functionality, or require account closure. For example, withdrawing consent for essential data processing or requesting deletion of verification data may prevent continued platform use. We will clearly explain any service limitations before processing rights requests that would significantly impact your platform access.

Changes to This Privacy Policy

Pepagora reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Changes will be published on the platform with an updated effective date, and for material changes that significantly affect your privacy rights, we will provide additional notice through email, platform notifications, or prominent website banners as appropriate. Your continued use of the platform after the effective date of changes constitutes acceptance of the revised Privacy Policy, though you retain the right to discontinue use or exercise your privacy rights under the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

For questions or concerns regarding this Privacy Policy or the use of your data, please contact us at support@Pepagora.com and +91-9500304116.

Jurisdiction

By accessing or using the Pepagora platform, you irrevocably agree to be bound by this Privacy Policy and the processing of your data in the manner described herein. This Privacy Policy shall be governed and construed exclusively in accordance with the laws of India, without regard to its conflict of laws principles.

Any dispute, controversy, or claim arising out of or in connection with this Policy shall be referred to and finally resolved by arbitration in India in accordance with the provisions of the Arbitration and Conciliation Act, 1996 (as amended from time to time). The arbitral tribunal shall consist of a sole arbitrator (or three arbitrators, if preferred), appointed in accordance with the said Act.

The seat and venue of arbitration shall be Chennai.

The language of arbitration shall be English.

Each party shall bear its own legal costs and expenses unless otherwise directed by the arbitral tribunal.

Supplementary Information

Third-Party Links and Services

Our platform may contain links to third-party websites and services. This Privacy Policy does not apply to such external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

Biometric Data (Where Applicable)

• Explicit consent will be obtained before collection
• Retention periods will not exceed 3 years
• Secure deletion procedures will be implemented
• Additional protections as required by applicable laws

Marketing and Advertising

• Personalized Advertising: User consents to use of personal data for targeted advertising
• User acknowledges they have right to Opt-out mechanisms for personalized ads
• User consents for use of their data with Third-party advertising networks and data sharing
• User consents to Cross-device tracking and profiling

Accessibility

• Alternative formats available upon request
• Screen reader compatibility for digital policies
• Large print and audio versions available
• Multilingual support for international users

Entire Agreement

This Privacy Policy constitutes the entire agreement between you and Pepagora regarding the handling of your personal data and supersedes all prior communications on this subject.

Thank you for trusting Pepagora. Your privacy is our priority.

Definitions

• Active User: A registered user who has completed at least one transaction or maintained an active subscription within the past 12 months.
• Goods: Items or products supplied or purchased via our platform.
• Pepagora: Refers to any one of the Group Companies as may be appropriate within the Pepagora corporate group structure.
• Platform: Refers to the Pepagora system offered to users for facilitating transactions of goods.
• Platform Content: All content, data, text, software, music, sound, photographs, graphics, video, messages, or other materials appearing on or transmitted through the Platform.
• Prohibited Content: Content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially/ethnically objectionable.
• Service Fee: Subscription fees and usage-based charges for accessing and using our platform services.
• Transaction: Any supply or purchase agreement between Users facilitated through the platform.
• User: Any individual or entity accessing or using the platform, including suppliers and buyers.
• Confidential Information: shall mean and include but is not limited to, information which is or fairly can be considered to be of a confidential nature, which is obtained whether in oral, written, graphic, electronic or machine-readable form on any media.

User Account

You must register an account to access certain features of the platform. Registration requires accurate and updated information. You are responsible for maintaining the confidentiality of your account credentials and any activities that occur under your account. You agree to notify us promptly if you suspect unauthorized access to your account.

Scope of Services

Our platform provides the following services:

• Facilitating connections between suppliers and buyers of physical goods.
• Offering tools for negotiation, communication, and agreement finalization.
• Providing secure payment gateways for completing transactions.

Please note that we are not a party to any transactions between Users. Our role is strictly limited to facilitating these interactions.

We offer a range of services to facilitate Suppliers and Buyers to support seamless B2B transactions and supply chain management.

For Suppliers, the Platform enables them to:

• Add, edit, and manage products with bulk import and AI-generated content, along with full control over display settings
• Post sell offers linked to your listed products
• Create and manage catalogs under a subdomain, or own domain setup (including external website creation)
• Manage contacts, leads, and customers in one unified space
• Access buying requests relevant to your product categories
• Get analytics and reports for product performance, website traffic, and lead insights
• View personalized feeds tailored to display only relevant and insightful business information
• Easily manage business details, account preferences, and personal settings

For Buyers, the Platform allows them to:

• Source products and suppliers across various categories
• Add, edit, and organize products for streamlined sourcing
• Post buying requests and manage supplier quotations
• Use Instant Supplier Match and receive responses within a few hours
• Access analytics and reports to monitor and evaluate sourcing needs
• Get personalized feeds that highlight relevant and valuable information
• Manage business details, account preferences, and personal settings with ease
• Organize and track contacts, RFQs, and suppliers in one centralized place

These services are provided to facilitate communication, discovery, and business relationship management. Pepagora does not participate in or guarantee the outcome of any transaction arising from the use of these features.

Business Relationship and User Generated Content

We provide a Platform where Users may post reviews, comments, and feedback regarding their business interactions. While we generally maintain a neutral stance, we reserve the right to moderate, review, and take action on content as described below.

Content Moderation and Review

Pepagora may, at its sole discretion, moderate, edit, remove, or disable access to content that:

• Violates our Terms of Service or community standards
• Infringes intellectual property rights
• Contains defamatory, harmful, or illegal material
• Violates applicable laws or regulations
• Is reported through our notice-and-takedown mechanism

Notice-and-Takedown Mechanism

Users may report problematic content by submitting a complaint to our content moderation team. Upon receiving such reports, Pepagora will:

• Evaluate the complaint in good faith
• Investigate the reported content
• Take appropriate action, which may include content removal or access restriction
• Notify relevant parties of actions taken.

Content Removal Authority

Content or feedback published on the Platform may be removed upon:

• Receipt of written consent from the original author
• A valid order from a court of competent jurisdiction
• Pepagora’s unilateral determination that content violates these terms
• Reports of defamation, intellectual property infringement, or other legal violations
• Content that poses risks to user safety or platform integrity

User Responsibility and Disclaimers

Any reviews or comments published by Users represent their individual opinions and not those of Pepagora. We do not endorse, verify the accuracy of, or take responsibility for the truthfulness or completeness of user-generated content. Users are responsible for the content they post and its compliance with applicable laws. If a User feels aggrieved by content posted by others, they may:

• Report the content through our notice-and-takedown mechanism
• Take appropriate legal action directly against the author
• Contact our support team for assistance

Pepagora shall not be held responsible or liable for disputes arising from user-generated content, though we may assist in resolution through our moderation processes.

User Representations and Warranties

Users represent, warrant, and covenant to Pepagora that all information provided during registration and ongoing use of the platform is true, accurate, and complete, and that they will maintain and update such information to ensure its continued accuracy.

Users further represent and warrant that they have the full legal right, power, and authority to enter into this Agreement and to perform their obligations hereunder, and that their use of the platform and participation in any transactions will not violate any applicable laws, regulations, or contractual obligations.

Specifically, users warrant that they have the legal right to sell, offer, or list any goods or services posted on the platform, including but not limited to ownership rights, distribution rights, or proper authorization from the actual owner or manufacturer.

Users represent that they hold all necessary licenses, permits, certifications, and regulatory approvals required for their business operations and the goods or services they offer through the platform, and that all such documentation is current, valid, and in good standing with the relevant authorities.

Users warrant that all content they post, upload, or transmit through the platform, including but not limited to product descriptions, images, videos, and promotional materials, does not infringe upon any intellectual property rights of third parties, including copyrights, trademarks, patents, trade secrets, or any other proprietary rights.

Users further warrant that they either own all such content or have obtained proper licenses, permissions, or authorizations to use such content for commercial purposes on the platform.

Users represent and warrant that their business operations are fully compliant with all applicable laws, regulations, and industry standards in their jurisdiction and in any jurisdiction where they conduct business through the platform, including but not limited to tax laws, employment laws, environmental regulations, consumer protection laws, data protection regulations, and international trade laws.

Users warrant that they are not subject to any government sanctions, export restrictions, or other legal prohibitions that would prevent their lawful use of the platform or participation in commercial transactions.

These representations and warranties are ongoing obligations that continue throughout the user's relationship with Pepagora, and users agree to immediately notify Pepagora of any changes in circumstances that would affect the accuracy of these representations and warranties. Any breach of these representations and warranties constitutes a material breach of this Agreement and may result in immediate account suspension or termination, in addition to any other remedies available to Pepagora under law or equity.

Relationship Between Parties

The relationship between Pepagora and its Users is strictly that of an independent service provider and customer, and nothing in this Agreement or the use of the platform creates, implies, or should be construed as creating any employment, agency, partnership, joint venture, or similar business relationship between Pepagora and any user. Users are independent businesses or individuals who utilize Pepagora’s platform services to facilitate their own commercial activities, and they retain full control and responsibility for their business operations, including but not limited to pricing decisions, customer relationships, product quality, and service delivery. Pepagora does not exercise control over users' business operations, does not direct or supervise users' daily activities, and does not have the authority to bind users to any obligations to third parties or vice versa. Users are not employees, agents, representatives, or partners of Pepagora, and they have no authority to act on behalf of Pepagora or to make commitments, representations, or warranties on Pepagora's behalf. Similarly, Pepagora is not an employee, agent, representative, or partner of any user and has no obligation to promote, market, or support any specific user's business beyond the standard platform services provided to all users. Each party operates independently and assumes full responsibility for their own business decisions, tax obligations, regulatory compliance, and legal liabilities arising from their respective activities. No party has any ownership interest in the other party's business, intellectual property, or assets, and neither party is entitled to share in the profits, losses, or business opportunities of the other party except as explicitly provided in this Agreement. This independent relationship shall survive termination of this Agreement and shall not be altered by the frequency of interaction, the volume of business conducted through the platform, or any special services or accommodations that may be provided.

Mutual Advertisement and Promotion

Each party may, at its sole discretion, choose to promote the other’s offerings through their respective marketing channels. Nothing in this section shall create a binding obligation to undertake co-marketing activities.

If Pepagora facilitates the sale or listing of counter party’s products on its platform, the counterparty shall, in turn, make reasonable efforts to advertise or promote Pepagora‘s Platform through its own marketing channels, including but not limited to its website, social media, and promotional materials. Likewise, Pepagora shall also make reasonable efforts to promote the counterparty’s products listed on its platform through its standard marketing activities. Any promotion of Pepagora’s services by counterparties shall not infringe upon Pepagora’s intellectual property rights, including but not limited to trademarks, logos, brand names, and proprietary content. Counterparties are granted a limited, non-exclusive, revocable license to use Pepagora’s name, logos, and promotional materials solely for the purpose of promoting Pepagora’s services, and only to the extent necessary for such promotional activities. This license may be revoked by Pepagora at any time with written notice.

The nature, frequency, and form of such promotional activities shall be solely at the discretion of Pepagora.

Fees and Payments

We charge a Service Fee for transactions facilitated through our platform. The fee structure will be clearly outlined on the platform. The packages offered by Pepagora currently are Explore, Grow/Starter, Scale/Professional, Global/Business and Enterprise. The various services offered within each package is outlined in the pricing page of the Pepagora website. Pepagora retains the sole discretion to modify, alter, merge, terminate or add new subscriptions packages as per business requirements. Pepagora retains the unilateral right to modify the scope of services offered within each subscription package as per its business requirements. Users who have subscribed for any subscription package and intend to upgrade or downgrade to another package are not entitled to seek adjustment of remaining unused subscription period from the existing subscription, and any such requests may be denied by Pepagora, and this decision of Pepagora is final and binding on User.

Service Fees are non-refundable unless otherwise specified.

Payments must be made through the platform’s designated payment methods.

User Responsibilities

As a User, you agree to:

• Provide accurate, complete, and lawful information regarding the physical goods you supply or purchase.
• Abide by all laws and regulations governing your transactions.
• Respect the intellectual property, privacy, and rights of other Users.
• Avoid uploading or sharing harmful, illegal, or fraudulent content or prohibited content.
• Maintain accurate and current business registration information
• Promptly update account information when changes occur
• Report suspected fraudulent activity or security breaches immediately
• Comply with all applicable export/import regulations for international transactions
• Maintain appropriate business licenses and permits for their activities
• Not engage in price manipulation, bid rigging, or anti-competitive practices

Failure to adhere to these responsibilities may result in account suspension or termination by giving prior 7 (seven) days’ notice in advance before account suspension or termination.

Service Limitations

We do not guarantee the availability, quality, or suitability of goods transacted through our platform. We are not liable for disputes, delays, or damages arising from transactions. We reserve the right to modify or discontinue parts of the platform without notice.

To the maximum extent permitted by law:

• No Warranties: The Platform is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, statutory or otherwise.
• Exclusion of Damages:Pepagora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
  • Loss of profits, revenue, or business opportunities
  • Loss or corruption of data
  • Business interruption
  • Failure to realize expected savings
  • Third-party claims
• Liability Cap: Our total liability for all claims arising from or related to these terms or your use of the Platform shall not exceed the lesser of:
  • The total amount paid by you to Pepagora in the 12 months preceding the claim
  • $10,000 USD (or equivalent in local currency)
• Time Limitation: Any claim must be brought within one (1) year after the cause of action arises.

User Verification and Platform Disclaimers

Pepagora operates a tiered verification system where some users undergo identity and background verification processes while others may use the platform without such verification. For premium subscription users and certain service tiers, Pepagora may conduct identity verification, background checks, and business credential validation through our onboarding team, and such users will be clearly identified as "Verified" on the platform. However, even for verified users, Pepagora's verification process is limited to identity confirmation and basic credential checks and does not constitute an endorsement or guarantee of the user's business practices, product quality, financial stability, or legal compliance.

For unverified users who access the platform on a free or basic tier basis, Pepagora does not verify identity, background, legal standing, business credentials, or any other user information, and users interact with such unverified accounts entirely at their own risk. Pepagora disclaims all liability for any losses, damages, disputes, or legal issues arising from interactions with unverified users, including but not limited to fraud, misrepresentation, product defects, non-delivery, or any other commercial disputes.

Regardless of verification status, Pepagora does not endorse or guarantee the quality, legality, authenticity, or compliance of any goods or services listed on the platform, and users are solely responsible for conducting their own due diligence before engaging in any business transactions. Verification status indicates only that certain identity and credential checks have been completed and does not constitute a recommendation, endorsement, or warranty regarding the user's business operations, product quality, or commercial reliability. All users, whether verified or unverified, participate in transactions at their own risk and are responsible for their own legal compliance and business practices.

Pepagora is not responsible for communications, negotiations, or transactions that occur outside the platform between users who initially connected through our services. Users are advised to conduct thorough due diligence prior to engaging in any commercial arrangements, whether conducted on or off the platform, and acknowledge that any business dealings outside the platform are entirely at their own risk and subject to separate terms between the parties.

Algorithmic Content Aggregation and Automated Listings

Pepagora's platform utilizes automated algorithms and data aggregation technologies to collect product catalogs, pricing information, and supplier details from various open sources and licensed data providers to enhance the marketplace offerings. In some instances, users may appear as sellers of products or may have product listings associated with their profiles based on algorithmically aggregated data from public sources, industry databases, or third-party catalogs, without such users having directly uploaded or claimed ownership of such listings. Pepagora disclaims all liability for any inaccuracies, misattributions, unauthorized associations, or commercial disputes arising from such algorithmic content aggregation and automated listing processes.

Users acknowledge that they may be associated with products, suppliers, or business information derived from automated data collection, and any user who believes they have been incorrectly associated with products or listings may request removal of such content by contacting our support team. By requesting removal of algorithmically aggregated content, users waive any claims for damages, lost profits, reputational harm, or other losses that may have occurred prior to the removal request and acknowledge that Pepagora's automated systems operate in good faith to provide comprehensive marketplace information. Users further acknowledge that the removal process may take a reasonable time to complete and that similar information may reappear if it continues to be available in the source databases from which our algorithms collect data.

Regardless of verification status or content source, Pepagora does not endorse or guarantee the quality, legality, authenticity, or compliance of any goods or services listed on the platform, whether uploaded directly by users or aggregated through automated processes, and users are solely responsible for conducting their own due diligence before engaging in any business transactions. Verification status indicates only that certain identity and credential checks have been completed and does not constitute a recommendation, endorsement, or warranty regarding the user's business operations, product quality, or commercial reliability. All users, whether verified or unverified, participate in transactions at their own risk and are responsible for their own legal compliance and business practices.

Third-Party Security

Pepagora shall not be liable for security breaches, data loss, or privacy violations arising from third-party service providers, including but not limited to cloud hosting providers, payment processors, analytics services, or other integrated platforms, except where such breaches result from Pepagora's gross negligence or willful misconduct in selecting or managing such service providers.

Intellectual Property

All intellectual property rights related to the platform, including but not limited to trademarks, designs, software, databases, and content, remain the exclusive property of Pepagora and are protected under applicable intellectual property laws. Users are strictly prohibited from reproducing, modifying, distributing, reverse-engineering, decompiling, or creating derivative works based on any part of the platform without obtaining prior written consent from Pepagora. Unauthorized use, reproduction, or alteration of proprietary elements may result in legal action, including claims for damages and injunctive relief. By using the platform, Users acknowledge Pepagora‘s complete ownership of all intellectual property and agree to uphold these rights.

By posting content on the Platform, you grant Pepagora:

• A worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your content
• The right to moderate, edit, or remove content that violates these terms
• Permission to use your business name and logo in promotional materials related to transactions facilitated through the Platform

Digital Millennium Copyright Act (DMCA) Compliance

We respond to valid DMCA takedown notices. To report copyright infringement:

• Submit written notice including specific details of the copyrighted work
• Provide contact information and statement of good faith belief

Include electronic or physical signature of copyright owner or authorized agent

Feedback License

By providing feedback, suggestions, or ideas about our platform, you grant Pepagora the right to use, modify, and implement such feedback without compensation or attribution. Pepagora has no obligation to use your feedback and may develop similar features independently. You retain ownership of any confidential business information in your feedback but waive claims to general suggestions and improvement ideas.

Limited Promotional License for Users

Pepagora grants users a limited, non-exclusive, non-transferable, revocable license to use Pepagora's name, logos, and approved promotional materials solely for the purpose of promoting their own business activities in connection with their use of the Pepagora platform. This license permits users to reference their association with Pepagora in marketing materials, social media posts, business presentations, and similar promotional activities, provided that such use accurately represents the user's relationship with Pepagora and promotes both the user's business and the Pepagora platform.

This promotional license is subject to strict limitations and users may not use Pepagora's intellectual property for any competing business activities, create derivative works based on Pepagora's branding, suggest endorsement or partnership beyond the actual service relationship, engage in any activity that could constitute trademark infringement or passing off, modify or alter Pepagora's logos or branding elements, use Pepagora's intellectual property in any manner that could damage Pepagora's reputation or brand value, or register any domain names, social media handles, or business names incorporating Pepagora's trademarks.

Users must comply with any brand guidelines or promotional standards provided by Pepagora and agree to cease all use of Pepagora's intellectual property immediately upon termination of their account or upon written notice from Pepagora. Any use of Pepagora's intellectual property that exceeds the scope of this limited license or violates these restrictions may result in immediate license revocation, account termination, and potential legal action for trademark infringement or unfair competition. Users acknowledge that all goodwill generated from their use of Pepagora's intellectual property inures solely to the benefit of Pepagora.

Enhanced Security Measures

Platform Security

Users must:

• Use strong, unique passwords and enable two-factor authentication when available
• Not share account credentials with third parties
• Immediately report any unauthorized access or suspicious activity
• Not attempt to breach security measures or access restricted areas

Prohibited Activities

Users shall not:

• Use automated scripts, bots, crawlers, or any automated means to access the Platform, scrape platform content, mine user data, extract business information, or harvest contact details. Automated access, data scraping, content mining, or systematic extraction of platform information is strictly prohibited regardless of the method used.
• Attempt to reverse engineer, decompile, or hack the Platform
• Upload malware, viruses, or other harmful code
• Create multiple accounts to circumvent restrictions
• Engage in money laundering or other illegal financial activities

Legal action may be taken against parties who violate this clause, including but not limited to injunctive relief and claims for damages

Anti-Money Laundering (AML)

• Users may be required to provide additional verification for high-value transactions
• Suspicious activities will be reported to relevant authorities as required by law
• We reserve the right to freeze accounts pending investigation of suspicious activities

Sanctions Compliance

• Users must comply with all applicable economic sanctions and trade restrictions
• Transactions involving sanctioned individuals, entities, or jurisdictions are prohibited
• We may use automated screening tools to detect potential sanctions violations

Tax Compliance

Users are solely responsible for compliance with all applicable tax obligations, including but not limited to:

• Goods and Services Tax (GST) requirements in their jurisdiction
• Value Added Tax (VAT) where applicable
• Income tax obligations arising from platform transactions
• Import/export duties and customs requirements
• Any other local, state, or national tax obligations

Trade and Export Controls

Users represent and warrant that they:

• Are not located in, or subject to control of, any country or entity under international embargo
• Are not listed on any government restricted party lists or sanctions programs
• Will comply with all applicable export controls and trade laws
• Hold all necessary import/export licenses and permits for their business activities
• Will not engage in transactions involving prohibited or restricted goods/services

Anti-Corruption and Business Ethics

Users must comply with all applicable anti-bribery and anti-corruption laws, including but not limited to:

• The Foreign Corrupt Practices Act (FCPA) where applicable
• Local anti-corruption regulations in their operating jurisdictions
• Fair trade practices and anti-monopoly laws
• Consumer protection regulations
• Product safety and quality standards

Import/Export Licensing

Users engaged in international trade must:

• Obtain and maintain all required import/export licenses
• Comply with customs regulations and documentation requirements
• Ensure proper classification of goods under applicable tariff codes
• Meet all regulatory requirements for cross-border transactions

Compliance Monitoring

Pepagora reserves the right to:

• Request documentation proving compliance with applicable laws
• Suspend or terminate accounts for non-compliance
• Report suspicious activities to relevant authorities as required by law
• Implement additional verification procedures for high-risk transactions

Users acknowledge that failure to comply with these requirements may result in account suspension, termination, and potential legal liability.

Confidentiality

You agree to maintain the confidentiality of any sensitive information obtained through the platform, including trade secrets, pricing details, and client data. Breach of confidentiality may lead to legal action.

Transaction-Specific Terms

Pepagora acts solely as a technology facilitator connecting buyers and suppliers. We do not hold any fiduciary responsibility or custody of funds. All payment processing, escrow services, or financial transaction services, if provided, are administered through third-party licensed partners under separate terms and conditions.

Payment Processing

• All payments are processed through secure, PCI-compliant payment processors
• Currency conversion rates (if applicable) are determined at the time of transaction
• Payment disputes must be reported within 30 days of the transaction date
• Chargebacks may result in account suspension pending investigation
• Users agree to the terms and conditions of the respective payment processors

Escrow Services (If Applicable)

For high-value transactions, third-party escrow services may be available through our licensed partners:

• Escrow services are provided by independent, licensed third-party providers
• Pepagora does not hold, manage, or have custody of escrowed funds
• Funds are held by the third-party escrow provider until delivery confirmation
• Dispute resolution procedures apply for escrow transactions as per the escrow provider's terms
• Additional fees may apply for escrow services as determined by the third-party provider
• Users enter into separate agreements with escrow service providers

Third-Party Service Disclaimer

Pepagora is not responsible for the performance, reliability, or compliance of third-party payment processors or escrow service providers. Users acknowledge that their use of such services is governed by separate terms and conditions with those providers.

Termination

We reserve the right to terminate or suspend your account, access, or use of the platform at our discretion in case of violations of this Agreement or applicable laws. Termination may occur without prior notice.

Grounds for Immediate Termination

• Fraudulent activity or misrepresentation
• Violation of applicable laws or regulations
• Harassment or abuse of other users
• Multiple violations of these terms after warnings
• Non-payment of fees on or before expiry of opted plan.

Termination Process

• Written notice will be provided when possible (except for immediate termination cases)
• Users have 7 days to respond to non-immediate termination notices
• Upon termination, access to the Platform will be revoked
• Users may download their data within 30 days of termination notice

Disclaimers

The platform is provided “as is” and “as available” without warranties of any kind, either express or implied. We disclaim liability for direct, indirect, incidental, or consequential damages arising from the use or inability to use the platform.

Indemnification

Users agree to indemnify and hold harmless Pepagora, its affiliates, employees, and agents from any claims, damages, or legal fees arising from:

• Your use of the platform or non-compliance with this Agreement
• Any third-party claims, penalties, or damages arising from User's violation of intellectual property rights
• Non-compliance with product regulations, safety standards, or quality requirements - Violations of consumer protection laws or unfair trade practices
• Breach of trade/export laws, sanctions regulations, or customs requirements
• Tax non-compliance or disputes with tax authorities
• Product liability claims or defective goods sold through the platform
• Misrepresentation of business credentials, licenses, or product information
• Provision of inaccurate, misleading, or false information during registration, profile creation, or ongoing platform use, including but not limited to business credentials, identity documents, product information, or any other data submitted to the platform.

This indemnification obligation shall survive termination of this Agreement and includes all costs, expenses, and attorney fees incurred by Pepagora in defending against such claims.

Cookie Policy

We use cookies and similar tracking technologies for performance, analytics, and marketing purposes. Your continued use of the platform signifies your consent to our Cookie Policy. You may manage or disable Cookies through our browser settings

Types of Cookies used

We may use the following categories of cookies:

• Essential Cookies: These are necessary for proper functioning of the platform and enable features such as account access, secure transactions and navigation.
• Analytic Cookies: These help us to understand how users interact with the Platform by collecting anonymous usage data to improve functionality and User experience.
• Marketing and Advertising Cookies: These cookies track User activity across the Platform and third-party websites to display relevant advertisements and promotional content.

Cookie Duration and Expiration

Cookies may be of following:

• Session Cookies: Temporary and deleted once you close browser.
• Persistent Cookies: Stored on your system for a longer period or until manually deleted.

Third Party Cookies

Some cookies may be placed by third-party service providers such as analytics platforms such as Google Analytics or advertising partners. We do not control the use of such third-party cookies and advise Users to review their respective privacy policies.

Changes to this Policy

We reserve the right to update this Cookie clause periodically to reflect changes in technology, legal requirements, or our practices. Continued use of the Platform shall constitute acceptance of the updated policy.

Sharing of Personal data

DATA SHARING PURPOSES

Pepagora may share personal data, product details, user website details, and other business information with:

• Affiliate companies within the Pepagora corporate group for business operations and service delivery
• Business partners for collaborative service offerings and platform enhancements
• Service providers for technical support, analytics, payment processing, and platform functionality
• Regulatory authorities as required for compliance with local laws and legal obligations
• Marketing partners (only with explicit user consent for marketing purposes)

DATA SHARING PRINCIPLES

• Data sharing is conducted solely for the purposes of delivering services, improving platform functionality, marketing (where consented), or fulfilling legal obligations
• Users will be notified when their data is shared for marketing purposes and may opt out at any time
• All third-party recipients are contractually obligated to follow equivalent data protection standards
• Data will be handled securely and in accordance with Pepagora's internal data retention and backup protocols

USER CONSENT AND CROSS-BORDER TRANSFERS

By creating an account, Users explicitly consent to:

• The use of their personal data in accordance with this Agreement and the Privacy Policy
• Cross-border data transfers to affiliate companies and service providers
• Sharing of business information with partners for legitimate business purposes
• Processing of data in jurisdictions where Pepagora or its partners operate

OPT-OUT RIGHTS

• Marketing data sharing by contacting support@pepagora.com
• Non-essential data sharing (except where required for core platform functionality)
• Marketing communications at any time through account settings or unsubscribe links

DATA PROTECTION STANDARDS

• Contractual obligations for equivalent data protection standards
• Security measures appropriate to the sensitivity of shared data
• Compliance with applicable privacy laws and regulations
• Regular audits of third-party data handling practices

Privacy Policy

The privacy policy provides for the policies and procedures applicable to the collection, use, storage, disclosure and protection of your information shared with us while you use the Platform. We maintain reasonable security standards for securing the transactions and your information. This Privacy Policy does not apply to information that you provide to or that is collected by any third party via the Platform, and any third-party sites that you access or use in connection with the services offered on this Platform.

Creation of user accounts on the Platform will constitute your deemed acceptance of the Privacy Policy. We may update this Privacy Policy to comply with regulatory requirements; such amendments will be updated on our website as and when amendments in Privacy Policy are made. Your continued use of our services post amendments shall constitute your consent to the updated Privacy policy.

Information which we collect

We collect information from you when you visit or register on the Pepagora platform, use our services, or communicate with us. This includes the following but not limited to:

Business Information:

• Legal Business Name, work email, phone number
• Business type, legal status, business address
• Number of employees, establishment year
• Industry sector and business category

Personal Information

• Name, email address, phone number, personal address
• Date of birth, photo, designation
• National ID number and other government-issued identification
• IP address, device model, browser plugins (for platform security and user experience)
• Information provided via optional surveys to improve our services and personalize your experience

Business Documents:

• GST Certificate, VAT Certificate
• Letter of authorization, incorporation certificate
• Trade license, business registration documents
• Professional certifications and permits
• Other regulatory compliance documents as required

Personal Documents:

• Aadhar card, PAN card (for Indian users)
• Emirates ID, driver's license, passport
• Other government-issued identity documents for verification purposes

Product Information:

• Product name, images, detailed specifications, product catalogs, videos
• Quantity available, product attributes, brand name
• HSN code, SKU code, pricing structures (fixed, bulk pricing, etc.)
• Product variants, payment terms, shipping information
• Payment methods accepted, currency preferences
• Product certificates, quality certifications
• Company logo, infrastructure details, factory information
• Trade information, quality certificates, clientele, brands

Sensitive Personal Data:

We may collect sensitive data including:

• Payment details (for platform subscription fees only)
• Biometric information (for KYC video verification)
• Any other data classified as sensitive under applicable laws

We collect such data only with your explicit consent and for specific legitimate purposes.

Transaction and Usage Data:

• Platform subscription transaction history (user to Pepagora only - no inter-user order data)
• Payment status for subscription fees
• Service usage behavior and feature utilization
• Platform activity logs and login sessions
• Search behavior including categories browsed and search patterns
• Wishlist and saved items data
• Response times to promotional campaigns and offer clicks
• Platform abandonment trends (cart, checkout, wishlists)
• Browsing-to-purchase journey logs for user personalization
• Platform activeness and engagement metrics

Technical Data:

• Device information, operating system, browser type
• App version used for platform access
• Session data and login information
• IP address and session history for fraud detection
• Platform navigation patterns and feature usage
• Security logs for fraud prevention and platform protection

Payment and Financial Data:

• Mode of payment preferences (UPI, credit/debit cards, wallets, etc.)
• Saved payment preferences in tokenized format (with user consent)
• Payment processing data for subscription fees

Communication Data:

• Communication logs with customer support (chats, calls, emails)
• Platform messaging and notification preferences
• Feedback and review data

Important Clarifications:

• We do not collect inter-user order data or facilitate order transactions between users
• We do not collect or store user passwords in readable format
• We do not access OTPs or messages stored on user devices
• All sensitive data collection requires explicit user consent
• Payment data is processed securely and in compliance with PCI standards

Data Protection and GDPR Compliance

LEGAL BASIS FOR PROCESSING

We process personal data based on the following legal grounds under GDPR Article 6:

• Contractual necessity for service delivery and account management
• Legitimate interests for platform security, analytics, and business operations
• Legal compliance for regulatory reporting and KYC requirements
• Consent for marketing communications and non-essential data sharing

DATA SUBJECT RIGHTS

Under GDPR, you have the right to:

• Access your personal data and obtain copies
• Rectify inaccurate or incomplete data
• Request erasure ("right to be forgotten") subject to legal obligations
• Restrict processing in certain circumstances
• Data portability in machine-readable format
• Object to processing based on legitimate interests
• Withdraw consent for consent-based processing

DATA RETENTION

• Account data: Retained for duration of account plus 7 years
• Transaction records: 7 years from transaction date
• Marketing data: Until consent withdrawal plus 2 years
• Technical logs: 1 year from collection
• KYC documents: As required by applicable law (typically 5-7 years)

CROSS-BORDER TRANSFERS

• Data transfers outside the EEA are protected by:
• Adequacy decisions for approved countries
• Standard Contractual Clauses (SCCs) for other transfers
• Binding Corporate Rules for intra-group transfers

DATA PROTECTION OFFICER

Contact our Data Protection Officer:

• Email: privacy@pepagora.com
• Response time: 30 days for requests

BREACH NOTIFICATION

We will notify affected users of data breaches within 72 hours when required by law and the breach poses high risk to rights and freedoms.

API and Third-Party Service Usage Terms

API ACCESS AND USAGE

API access to our platform requires separate agreement and authentication credentials, and users must comply with rate limits, usage quotas, and technical specifications as defined in our API documentation. Users are responsible for keeping API keys secure and must not share them with unauthorized parties, and any automated access must respect platform resources and other users' experience. Commercial API usage may require separate licensing agreements beyond the standard terms of service.

THIRD-PARTY INTEGRATIONS

Users may integrate approved third-party services with their Pepagora accounts subject to additional terms and conditions specific to each integration. Pepagora is not responsible for the performance, availability, data handling practices, or security of third-party services, and users must ensure that any third-party services they utilize comply with applicable data protection laws and regulations. Integration failures, data loss, or service interruptions caused by third parties do not constitute platform failures on Pepagora's part and are not covered under our service level commitments.

SERVICE DEPENDENCIES

Our platform relies on various third-party services to deliver functionality, including cloud infrastructure providers for hosting, storage and content delivery networks, payment processors and financial service partners for transaction handling, analytics and monitoring tools for platform optimization, communication and notification services for user engagement, and security and fraud prevention tools for platform protection. While we select reputable service providers and maintain appropriate service agreements, the performance and availability of these third-party services may impact overall platform functionality.

THIRD-PARTY SERVICE DISCLAIMER

Although we select reputable service providers and maintain appropriate contractual relationships, we cannot guarantee the performance, reliability, or availability of third-party services upon which our platform depends. Service interruptions, data breaches, or failures by third-party providers may affect platform functionality, and users acknowledge that certain platform features may be governed by additional third-party terms of service. We reserve the right to change service providers with reasonable notice to users, and such changes may require updates to integration configurations or user settings.

API TERMS AND CONDITIONS

Detailed API documentation, technical requirements, and usage guidelines are available separately through our developer portal, and usage monitoring and compliance enforcement mechanisms may result in access restrictions or suspension for violations. Any violation of API terms, including but not limited to excessive usage, security breaches, or misuse of authentication credentials, may result in immediate access suspension without prior notice. Enterprise-level API access with enhanced features, support, and service level agreements is available under separate commercial agreements with custom terms and pricing.

Force Majeure

We shall not be responsible for delays or failure in performance due to events beyond our reasonable control, including but not limited to natural disasters, riots, strikes, protests, mass demonstrations, government-imposed restrictions, civil commotion, fire, flood, explosions, acts of God, war, enemy actions, terrorism, political instability, civil unrest, technical failures of critical systems beyond our control, internet outages, telecommunications failures, third-party service interruptions including hosting providers, payment processors, cloud services, cyber-attacks, data breaches or security incidents affecting third-party infrastructure, power grid failures, utility outages, hardware failures of essential third-party infrastructure, changes in laws or regulations affecting platform operations, court orders or government directives requiring service modifications, sanctions or trade restrictions impacting service delivery, failures of essential third-party service providers, payment gateway or financial service interruptions, cloud infrastructure or hosting service outages, and API failures from integrated third-party services. In such events, Pepagora will make reasonable efforts to minimize service disruption and restore normal operations as soon as practicable. Users will be notified of significant service interruptions when possible.

Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to this Agreement, including its breach, termination, or validity, the parties agree to first attempt to resolve the dispute amicably through good faith negotiations within 30 days from the date either party notifies the other in writing regarding the existence of such dispute.

If the dispute cannot be resolved through negotiation within the specified timeline, the parties agree to submit the dispute to mediation administered by a mutually agreed mediator in India, in accordance with the provisions of the Mediation Act, 2023 (as amended from time to time). The mediation process shall be confidential.

If the dispute remains unresolved after mediation, either party may submit the dispute to binding arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 (as amended from time to time). The arbitration shall be conducted by a sole arbitrator (or, if preferred, a panel of three arbitrators) appointed in accordance with the said Act. The seat and venue of arbitration shall be Chennai, India. The arbitration proceedings shall be conducted in English.

Limitation of liability

We are not a party to any supply agreement between the Users. We are not involved in the procurement, sale or delivery of any goods listed on the platform. All terms of supply and delivery are independently agreed upon by the Users. Hence, we do not hold title to any goods listed or transacted through the platform and assume no risk of loss or damage in relation to such goods. All risks, responsibilities, and liabilities associated with the goods rest entirely with the respective Supplier and Buyer.

Termination

This Agreement shall continue to be in force unless terminated by either party with 30 (thirty) business days prior written notice to the other party.

The Service Provider may, at its sole discretion, unilaterally terminate this Agreement by giving 30 (thirty) business days written notice to the other party, in the event other party fails to perform its responsibilities or commits breach or obligations of any of the terms, conditions or provisions of this Agreement and fails to cure breach or non-performance within a period of 30 (thirty) days from the date of receipt of notice from the service Provider, requesting the other party to cure such breach or obligation.

Renewal

The parties may mutually agree to renew this Agreement upon such terms and conditions as may be agreed upon based on the applicable service category. For online sales conducted through standard subscription packages, renewal shall be automatic as per the selected pricing package terms available on the platform, unless either party provides notice of non-renewal prior to the expiration of the current term. For field sales and enterprise agreements, renewal shall be subject to mutual discussion and consent, with terms and conditions to be negotiated and agreed upon in writing between the parties prior to renewal. All renewal arrangements shall be properly documented and executed in accordance with the applicable service delivery model and documented in writing as appropriate for the specific engagement type.

Severability

If any provision is held to be invalid, then that provision will be modified to the extent necessary to make it enforceable, and any invalidity will not affect the remaining provisions.

Dispute Resolution and Governing Law

This Agreement shall be governed by and construed in accordance with the laws of India. Any disputes between User and Pepagora must be resolved through arbitration in Chennai.

Dispute Resolution:

• ESCALATION PROCEDURE
• Direct Resolution: Users should first attempt to resolve disputes directly
• Platform Mediation: Pepagora may offer mediation services for transaction disputes
• Formal Arbitration: Unresolved disputes proceed to binding arbitration as outlined

Amendments

We reserve the right to amend this Agreement at any time. Updated terms will be published on the platform, and continued use signifies your acceptance of these changes.

Communication and Notice Requirements

Electronic Communications

By using the Platform, you consent to receive communications electronically, including:

• Terms of Service updates
• Privacy Policy changes
• Transaction confirmations
• Marketing communications (with opt-out option)

Notice Delivery

Notices are deemed delivered:

• Immediately if sent via Platform messaging system
• 24 hours if sent via email to registered address
• 3 business days if sent via postal mail

Unless otherwise stated, notices and all other such communications given made or required under this agreement shall be in writing, in English language and shall be delivered either; (a) personally (b) registered post or internationally recognized courier service, or (c) by electronic mail, in each case addressed to the other party from time to time.

Contact Information

For inquiries about this Agreement or our services, please contact us at [support@pepagora.com and +91-9500304116].

Assignment

Users may not assign their rights or obligations without written consent.

Pepagora may assign this agreement in connection with a merger, acquisition, or sale of assets.

Survival

The following sections survive termination: Intellectual Property, Confidentiality, Limitation of Liability, Indemnification, and Governing Law.

Entire Agreement

This Agreement, together with the Privacy Policy and any additional terms for specific services, constitutes the complete agreement between the parties. In the event of any discrepancy or conflict between versions of this Agreement in different languages, the English version shall prevail and be considered the authoritative text for interpretation and enforcement purposes.

Thank you for using Pepagora. By agreeing to these Terms of Service, you acknowledge your understanding and acceptance of these conditions.

Definitions

• Services: refer to the features and tools provided under each subscription package as outlined on the Pepagora pricing page and/or in relevant communications.
• Platform: Refers to the Pepagora system offered to users for facilitating transactions of goods.
• Subscription Plan: means one of the listed tiers: Explore, Grow/Starter, Scale/Professional, Global/Business, or Enterprise
• User: shall mean any individual or entity accessing or using the platform, including but not limited to suppliers and buyers, or any other parties interacting with the Platform’s services, features, or content, whether on a subscription basis or not. Users shall be deemed to have agreed to comply with the Terms of Use and all applicable policies governing such access or use.
• User Data: refers to all content, data, and materials submitted by the Customer via platform.
• Effective Date: means the date you subscribe to any paid or trial service
• Current Plan: shall mean specific subscription package including but not limited to free trial, Explore, Grow/Starter, Scale/Professional, Global/Business, or Enterprise tier, as selected and activated by the User or Subscriber and as recorded in the Company’s system at any given point in time.
• Subscription Fees: means the recurring or one-time fees payable by the User to access the platform, as set out in the Quotation/Pricing Page
• Subscriber: shall mean any legal person who opts into, enrolls for, activates any Subscription plans offered by the Company, whether free or paid, and thereby gains access to the Services in accordance with the terms and conditions of the applicable plan. A Subscriber may be required to register an account, provide necessary credentials or payment information, and agree to adhere to these Terms of Use or any other governing agreement
• Content: means any data, listings, messages, files, images or other materials a User uploads to the Platform
• Confidential Information: shall mean and include but is not limited to, information which is or fairly can be considered to be of a confidential nature, which is obtained whether in oral, written, graphic, electronic or machine-readable form on any media.

License Grant

The Company grants you a limited, non-exclusive, non-transferable, revocable license to use the Services under your selected subscription plan, solely for your internal business operations.

Subscription Plans and Payments

• Free plan includes limited features and is subject to restrictions outlined on the pricing page for limited duration, no cost trial and shall not confer the same rights or entitlements as paid subscription tiers.
• Paid plans (Explore to Enterprise) are billed monthly or annually. Pricing and features are detailed on the website
• Payments are due in advance. Failure to pay may result in service suspension or termination
• Payments are due in advance. Failure to pay may result in service suspension or termination
• Users may upgrade or downgrade their subscription plans at any time by submitting a written request via email to support@Pepagora.com or through their account dashboard
• If a User chooses to upgrade their Current Plan, the unused portion of the existing subscription may be adjusted against the new plan from the date of upgradation at the discretion of the Company. This feature is only available on existing valid annual subscriptions.
• If a User opts to downgrade their plan, no refunds or credits shall be provided for the remaining period of the higher-tier subscription. The downgrade will take effect from the start of the next billing cycle, unless specified otherwise.
• All changes in subscription plans are subject to verification and confirmation by the Company

Features of plan

The services include, but are not limited to:

Online Catalog Creation

The Company shall provide the Subscriber with access to tools and functionalities for creating and managing an online catalog, subject to the features and limitations of the specific subscription plan selected by the Subscriber. Availability, scope, and extent of these features may vary based on the Subscriber’s Current Plan, as defined in this Agreement, and the applicable subscription model.

Multilingual Catalog and website support

The Company shall provide the Subscriber with functionalities to enable catalog and website content in multiple languages, subject to the features available under the Subscriber’s Plan, as defined in the Agreement. English shall be the default language and will be supported across all plans. Access to additional language options may vary depending on the Specific subscription model selected by the Subscriber.

Own domain website – SSL Certificate (secure website)

Subscribers under the Scale/Professional, Global/Business and Enterprise plans shall be provided with SSL (Security Socket Layer) Certificates for their own domain websites to enable encryption and secure access. Subscribers under the Free, Explore and Grow/Starter plans shall not be provided with dedicated SSL Certificates as a consequence to their subscription.

The Company shall not be responsible or liable in any manner whatsoever for any data breaches, security vulnerabilities, unauthorized access, loss of data, or any other damages, losses or liabilities arising out of or in connection with the Subscriber’s use of an own domain website. Subscribers opting for plans that do not include SSL support acknowledge and accept the inherent risks of operating a non-secure website, and expressly waive any claims against Company in this regard

No Code Content Management

All Subscribers, irrespective of their subscription tier (Free to Enterprise), shall have access to the Platform’s No Code Content Management tools. This feature enables Subscribers to manage and update their business profile, product listings and marketing content without the need for technical or programming knowledge.

The Platform provides these tools on an “as is basis” and Subscribers are solely responsible for the accuracy and appropriateness of their content they upload or modify. The platform disclaims any liability arising as a result of usage of this feature. The platform reserves rights to restrict or revoke access as it deems fit.

Hosting on AWS

Hosting is provided on the best effort basis via third party servers (AWS). The Platform makes no warranty for uptime, latency, or data loss. The Subscriber expressly waives any claim for damages arising from AWS related failures or interruptions.

Business email (for certain tiers)

This facility is available only in case a Subscriber has subscribed to Scale/Professional, Global/Business, and Enterprise plans. The platform is not liable for any data loss, downtime, or third-party server issues. Subscribers are responsible for managing their email credentials and ensuring proper usage in accordance with applicable laws.

CDN for Global Speed

The Content Delivery Network (CDN) feature is available and enabled for Scale/Professional, Global/Business and Enterprise plans to ensure optimized content delivery, faster load times, and enhanced website performance across global geographies. This feature is not included in Free, Explore, or Grow/Starter Plans.

While every effort is made to ensure optimal CDN Performance, Pepagora shall not be held responsible for any issues, interruptions, or delays in content delivery including but not limited to, temporary service degradation during high-traffic periods, network congestion or latency beyond Pepagora’s control, incomplete or corrupted file caching, etc.

Users acknowledge that CDN performance may be influenced by factors beyond Pepagora’s control, and by choosing to use this feature, they agree to do so at their own discretion and risk. Pepagora disclaims all warranties, express or implied, and shall not be liable for any direct or indirect loss, damage, or disruption caused by or arising from reliance on the CDN service.

Marketplace Reach and visibility Tools.

Pepagora offers various marketplace visibility features to users subscribed to Explore, Grow/Starter, Scale/Professional, Global/Business and Enterprise plans. These features may include Product listing on Pepagora’s B2B platform, AI-generated product description, Enhanced product descriptions for visibility, Strategic placement of products in featured sections, Search and filter priority within the platform, Multi Currency Product listing.

These tools are designed to help increase visibility, customer reach etc. However, Pepagora shall not be held liable for any loss of opportunity, reduced visibility, lack of buyer engagement, or sales performance arising out of or related to the use of these visibility features. Any AI generated descriptions are offered “as-is” and must be reviewed and approved by the User. Pepagora disclaims all warranties relating to AI accuracy, product appeal, or legal sufficiency.

Post sell offers

The ability to sell offers is provided to all plans except Free. This feature is unlimited for eligible plans. Pepagora shall not be held responsible for any posting errors, inaccurate offer details, pricing disputes, buyer engagement issues, or failure of offers to generate leads or sales. Users are solely responsible for the accuracy and legality of the content they publish

Post Buy Requirements

Unlimited posting of buy requirements is available to all plans. Pepagora assumes no liability for lack of responses to posted buy requirements, receipt of irrelevant or fraudulent responses, or any misrepresentation by third-party suppliers. Users must conduct their own diligence before proceeding with any purchase.

Instant Supplier Match

This feature is available to subscribers of the Explore, Grow/Starter, Scale/Professional, Global/Business, and Enterprise plans. Users on the Free Plan do not have access to this feature therefore they have to manually search and connect with suppliers through the platform’s general search functionaries.

RFQ Access

• Request for Quotation (RFQ) access is plan-based
• Free: limited (view only)
• Premium: 10
• Grow: 20
• Scale: 40
• Global: 100
• Enterprise: Unlimited

Pepagora does not guarantee the quality, competitiveness, or response rate of RFQs. Users are solely responsible for reviewing, validating and responding to RFQs. Pepagora disclaims all liability for any loss, fraud, or miscommunication resulting from RFQ interactions.

SME social Feed Posting

Social media engagement features on Platform are restricted to view-only access for users subscribed to the Free and Explore plans. Subscribers on Grow/Starter, Scale/Professional, Global/Business, and Enterprise plans are granted full access to actively publish posts, share updates, promote offerings, and engage with other businesses through the SME social feed.

Pepagora is not liable for any negative feedback, lack of engagement, unauthorized reposting, third-party misuse, or legal consequences of content posted by Users. All Users are solely responsible for the content and must ensure it complies with applicable laws.

Lead Management Tool (CRM)/ Customer Relationship Management

Pepagora provides an integrated Lead Management Tool (CRM) toolkit starting from the Grow/Starter Plan onwards, designed to help businesses streamline their customer acquisition and sales process, which includes as follows but not limited to:

Lead Dashboard: A centralized view of all incoming leads, allowing subscribers to track their status, activity and progress through the sales funnel

Customer Management: A robust customer management system for paid plans that enables users to store, organize, and maintain detailed records of clients and prospects

Lead Import: A structured pipeline tool (available from Global/Business onwards) to visualize and monitor lead movement across different stages, helping the Users to prioritize and close deals more effectively.

Quote Generator: A dynamic tool that allows Users to generate and send sales quotations directly from the Platform, improving response time and professionalism in client communication

While Pepagora provides these CRM tools to facilitate lead tracking and customer management, it shall not be held liable for any errors, delays, data loss, miscommunication, or missed business opportunities arising from incorrect data entry or import by the User, system configuration issues, technical interruptions, inaccurate sales forecasting or pipeline projections etc.

Business Trust and Verification

Business Trust and Verification features are introduced to enhance credibility and promote trustworthy trade relationships which includes and not limited to the following:

KYC Verification:Users and Subscribers may undergo a multi‐stream KYC verification process to confirm both business and individual identities before accessing services.

Businesses complete a Know Your Business (KYB) workflow—document OCR, electronic business verification and AML screening and, once approved, receive a verified badge on their profile.

Authorized Representatives and Ultimate Beneficial Owners each complete liveness detection, document OCR, face matching, ID verification and individual AML checks to establish identity and risk status.

Eco Business Tag: Businesses that meet environmentally sustainable standards, as defined by Pepagora’s internal criteria, may be awarded an Eco Business Tag, showcasing their commitment to eco-friendly practices.

SSL Certification: All hosted websites under eligible plans are secured with SSL encryption, offering a secure browsing experience to Users.

Platform Tag: Pepagora may assign a platform-generated trust tag to profiles that meet specific internal performance, activity, or reputation benchmarks.

Pepagora shall not be held responsible for any fraudulent activity, misrepresentation, business losses, or reputational damage resulting from reliance on any trust tag, KYC badge, SSL security, or eco-label. Users are advised to independently verify all third-party businesses and conduct their own due diligence before entering into transactions. Trust and verification indicators are for informational purposes only and do not constitute an endorsement or warranty by Pepagora.

Rating & Endorsements

Pepagora allows verified buyers and partners to leave ratings and endorsements for businesses they interact with. These serve as indicators of credibility and customer satisfaction, enhancing the business’s reputation on the platform.

Pepagora does not verify or guarantee the authenticity, accuracy, or fairness of any ratings or endorsements. We are not responsible for any reputational harm, business loss, or misunderstanding arising from user-generated feedback. Subscribers are prohibited from manipulating ratings or engaging in fake endorsements, and such activity may lead to suspension or termination.

Business Dashboard & Analytics

The Business Dashboard offers actionable analytics and insights to help subscribers monitor and optimize their presence on the platform. Depending on the subscribed plan, available features may include:

Catalog Views (per month): Visibility metrics to track profile reach.

Lead Source Insights: Analysis of where leads are coming from.

Growth Reports: Summaries of key performance indicators over time.

Auto SEO Tags: AI-generated search optimization tags to enhance discoverability.

Pepagora does not guarantee the accuracy, completeness, or real-time availability of dashboard metrics. Users must not rely solely on this data for critical business decisions. Pepagora disclaims all responsibility for any consequences resulting from inaccurate, incomplete, or delayed analytics.

Buyer Communication Tools

To support seamless communication and conversion, Pepagora provides a set of Buyer Communication Tools (formerly “Buyer Connect”) for subscribers on applicable plans. These tools may include:

Live Chat: Instant messaging with potential buyers.

All-in-One Inbox: Unified message center to manage inquiries from various channels.

Email Marketing: Tools to send promotional content and follow-ups.

AI Chat Translation: Smart chat assistance with multilingual capabilities to enable communication across geographies.

Pepagora is not responsible for any message delivery failures, communication delays, misinterpretations, or misuse of the communication tools by users or third parties. All communication must comply with applicable laws, including spam and data protection.

Customer Support Services

Subscribers under eligible plans may receive priority assistance and onboarding support through:

Dedicated Account Manager: A personalized point of contact for strategic guidance and support.

Helpdesk Access: Ticket-based or chat-based support for technical or platform-related queries.

Training & Onboarding: Introductory support sessions and learning resources to help users utilize platform features effectively.

While Pepagora strives to provide timely and helpful support, we do not guarantee uninterrupted availability, specific resolutions, or performance outcomes. Users remain responsible for their own business configurations, training continuity, and compliance obligations.

Term and Termination

This agreement remains effective until terminated by either party. Customer may cancel at any time through the user dashboard.

The Company may terminate access if you breach any terms of this Agreement (add more) termination for cause, termination without cause.,

User Obligations

As a User, you agree to:

Provide accurate, complete, and lawful information regarding the physical goods you supply or purchase.

Abide by all laws and regulations governing your transactions.

Respect the intellectual property, privacy, and rights of other Users.

Avoid uploading or sharing harmful, illegal, or fraudulent content.

Failure to adhere to these responsibilities may result in account suspension or termination by giving prior 7 (seven) days’ notice in advance before account suspension or termination.

Data Privacy

The privacy policy provides for the policies and procedures applicable to the collection, use, storage, disclosure and protection of your information shared with us while you use the Platform. We maintain reasonable security standards for securing the transactions and your information. This Privacy Policy does not apply to information that you provide to or that is collected by any third party via the Platform, and any third-party sites that you access or use in connection with the services offered on this Platform.

7.2 Creation of user accounts on the Platform will constitute your deemed acceptance of the Privacy Policy. We may update this Privacy Policy to comply with regulatory requirements; such amendments will be updated on our website as and when amendments in Privacy Policy are made. Your continued use of our services post amendments shall constitute your consent to the updated Privacy policy.

Responsibility of End User

By subscribing to and using Pepagora’s services, all Users agree to take full responsibility to access, configure, and utilize the platform’s tools and features. This includes, but is not limited to:

Accuracy and Legality of Content:
Users or Subscribers are solely responsible for the accuracy, legality, and appropriateness of all information they upload, publish, or transmit through the platform, including product listings, company details, communications, AI-generated content, and documents.

Use of Communication and Marketing Tools
Users or Subscribers are responsible for ensuring that all communications made through Pepagora tools (live chat, email marketing, AI Chat, etc.) are lawful, respectful, and compliant with applicable data privacy laws and regulations.

Verification and Due Diligence
Users or Subscribers are expected to independently verify the identity, credibility, and trustworthiness of third parties before entering into transactions, even where ratings, KYC badges, or trust tags are displayed.

Lead and Contact Management
Users or Subscribers are responsible for regularly updating and managing their leads, contacts, pipeline stages, and related CRM activities. Pepagora is not liable for losses resulting from poor data hygiene, outdated information, or missed follow-ups.

Monitoring and Acting on Analytics
While the platform may provide insights (e.g., Growth Reports, Lead Source Data, SEO Tags), users are responsible for interpreting and acting on this data. Pepagora provides such tools for facilitation only and makes no guarantees regarding outcomes.

Compliance with Laws
Users or Subscribers agree to comply with all applicable laws, including those relating to business operations, data protection, marketing, advertising, consumer protection, and intellectual property. Pepagora is not responsible for any legal violations committed by users.

Security and Account Integrity
Users or Subscribers are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. Users must report any unauthorized access or breaches immediately.

Pepagora shall not be held liable for any damages, losses, or liabilities arising out of or related to the User’s or Subscriber’s failure to fulfill the responsibilities outlined above. Failure to comply with the same may result in suspension, restriction, or termination of platform access.

Service Availability Commitments

Pepagora makes reasonable efforts to maintain platform availability and performance but does not guarantee specific uptime percentages or response times. Service availability may vary based on subscription tier, with premium plans generally receiving priority support and faster issue resolution. All services are provided on a "best effort" basis subject to the limitations and disclaimers outlined in this Agreement and our Terms of Service.

Force Majeure and Service Level Exceptions

Service level commitments and uptime guarantees outlined in this section are subject to force majeure events and circumstances beyond Pepagora’s reasonable control, including but not limited to natural disasters, riots, strikes, government-imposed restrictions, civil commotion, acts of God, war, terrorism, technical failures of critical systems beyond our control, internet outages, telecommunications failures, third-party service interruptions including AWS hosting providers, payment processors, cloud services, cyber-attacks, data breaches or security incidents affecting third-party infrastructure, power grid failures, utility outages, and API failures from integrated third-party services. During such events, service level commitments may be suspended without penalty, and affected downtime will be excluded from uptime calculations. Pepagora will make reasonable efforts to minimize service disruption and restore normal operations as soon as practicable, with users notified of significant service interruptions when possible.

Confidential Information

You agree to maintain the confidentiality of any sensitive information obtained through the platform, including trade secrets, pricing details, and client data. Breach of confidentiality may lead to legal action.

Warranty

Pepagora provides its platform and related services on an “as-is” and “as-available” basis, without any warranties of any kind, whether of any kind, whether express, implied, statutory, or otherwise.

Pepagora disclaims all warranties, including but not limited to Implied warranties of merchantability, fitness for a particular purpose, non- infringement, and accuracy of information, warranties that the platform will be uninterrupted, error-free, secure, or meet the user’s expectations, warranties regarding the outcomes, leads, conversions, visibility, or sales performance resulting from use only feature such as CRM tools, SEO tags, AI content, dashboards, or communication system.

Pepagora makes no guarantees regarding the completeness, reliability, or quality of third-party content, user-generated ratings, or AI-generated materials. Use of these features is entirely at the user's own risk

Indemnification

You agree to indemnify and hold harmless Pepagora, its affiliates, employees, and agents from any claims, damages, or legal fees arising from your use of the platform or non-compliance with this Agreement.

Intellectual Property

All intellectual property rights related to the platform, including but not limited to trademarks, designs, software, databases, and content, remain the exclusive property of Pepagora and are protected under applicable intellectual property laws. Users are strictly prohibited from reproducing, modifying, distributing, reverse-engineering, decompiling, or creating derivative works based on any part of the platform without obtaining prior written consent from Pepagora. Unauthorized use, reproduction, or alteration of proprietary elements may result in legal action, including claims for damages and injunctive relief. By using the platform, Users acknowledge Pepagora’s complete ownership of all intellectual property and agree to uphold these rights.

Limitation of Liability

We do not guarantee the availability, quality, or suitability of goods transacted through our platform. We are not liable for disputes, delays, or damages arising from transactions. We reserve the right to modify or discontinue parts of the platform without notice.

Amendments

We reserve the right to amend this Agreement at any time. Updated terms will be published on the platform, and continued use signifies your acceptance of these changes.

Contact Information

For inquiries about this Subscription Level Agreement, service levels, or subscription-related matters, please contact us at:

• Email: support@Pepagora.com
• Phone: +91-9500304116
• Business Hours: Monday-Friday, 9 AM - 6 PM IST

For technical support and service level issues, subscribers should use the support channels specified for their respective subscription tier as outlined in the Customer Support Services section.

Governing Law

This Agreement is governed by the laws of India, and any disputes will be resolved under this legal framework and as per the dispute resolution provision in the Terms of Service.