Cancellation: Users can cancel their subscription or service engagement directly through the Pepagora portal or by contacting our support team. Cancellation will take effect at the end of the current billing cycle unless expressly stated otherwise. Cancellation will take effect at the end of the current billing cycle unless expressly stated otherwise.

Refunds: Refunds are only issued under exceptional circumstances, such as technical errors or proven failures of service delivery directly attributable to Pepagora. Requests for refunds must be submitted within 30 days of the issue, along with supporting documentation. Refunds will be processed at our discretion and will be processed in good faith.