The test assets or environments are mostly placed geographically in sites that are remote to the teams. This is one of the most commonly faced challenges for test teams as in case of any problems that may arise pertaining to hardware, firmware, software, networking , etc.. The teams consuming the assets would need to heavily rely on the support teams in the location where the assets are present.
In the same lines if some asset needs a firmware upgrade or a build upgrade, again the test team may need the support of the support teams owning the environment by opening support tickets. This may also hog up considerable testing time and delay schedules especially in cases of time-zone differences.
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